General Refund Policy
Customers are eligible for a full refund prior to the shipment of the package or if the product is out of stock. Refunds will be processed within 5 days of receiving the refund request.
Refunds or exchanges are not available in the following situations:
1) The package was not signed for and was returned to our warehouse. In this case, you may choose to have the item reshipped (at your own expense) or request a refund (subject to a potential 15% restocking fee).
2) The delivery address provided was incorrect.
3) Order modifications. Changes after payment: To modify order details, the fastest method is to contact our customer service team (email: service@globeyoung.com). Changes after shipment: A 15% restocking fee may apply.
4) Please carefully verify product specifications before placing an order. In most cases, we do not accept returns or refunds once the product has shipped. (Please be sure to double-check specifications, dimensions, and other details.)
5) The order has shipped, and the customer requests a return (product unopened, unused, and in good condition). The customer is responsible for all shipping costs (both outbound and return).
General Return Policy
We strive to ensure a pleasant shopping experience at globeyoung.com and sincerely apologize for any inconvenience or issues you may encounter.
12-Month Warranty
We provide lifetime technical support, subject to the following conditions and guidelines:
1) The product must have been purchased directly from globeyoung.com.
2) Unless the returned item is damaged, defective, or incorrect, the customer is responsible for return shipping costs.
3) Customers must contact globeyoung customer service before returning an item. To help us better understand the issue, please provide as much detail as possible. We will respond promptly upon receiving your information. Please note that globeyoung.com is not responsible for returns made without prior notification. Claims for Damaged Packages
If the items you receive are damaged during transit, please keep the order and the items in their original condition and contact us immediately (within 48 hours of receipt) at service@globeyoung.com.
Customers who receive damaged packages may file a claim directly with us. Please retain all original shipping boxes, packaging materials, etc., for verification purposes.
In many cases, we will require the damaged product to be returned for inspection. We may also ask you to take photos of the damaged packaging or components for review. Photos of the damaged items help us expedite the process and provide a better solution.
If you are a potential customer (have not yet purchased our products) or simply wish to offer suggestions, please contact our official email address: service@globeyoung.com.
When inquiring about after-sales service, please provide the following information:
1) Test voltage, capacity, or other relevant data;
2) Product barcode;
3) Detailed description of usage and operation;
4) Relevant photos.
Failure to provide the above information may result in us being unable to provide after-sales service.
If the return is due to reasons attributable to the consumer, the consumer shall bear the shipping costs; the specific cost depends on the courier service chosen.
If the received item is damaged or incorrect due to reasons attributable to us, the consumer will not be required to bear the resulting shipping costs.
Returns must currently be sent to our international quality inspection warehouse; our local warehouse is undergoing maintenance and is not accepting returns at this time. After you contact customer service regarding a return, they will provide the address of the international quality inspection warehouse for the return shipment.